Terms & Conditions
THIS BOOKING AGREEMENT (this “Agreement”), is entered into as of the date set forth on the signature page below (the “Effective Date”), by and among the “Host” and the “Guest” (as each are defined in the series of booking information pages viewed and accepted by the Guest (on whichever booking platform used by the Guest) prior to receiving this Agreement (the “Booking Page”)), and Best Furnished, as defined in Section 10(s), herein (“Best Furnished”), as an intended beneficiary with respect to, but only with respect to, those particular provisions within which Best Furnished is explicitly referenced. The Host and the Guest are hereinafter referred to as the “Parties” and each individually as a “Party”.
WHEREAS, the Host has all necessary power and authority to manage that certain parcel of real property located at the address set forth on the Booking Page (the “Property”); and
WHEREAS, the Property is available for temporary occupancy for the “Occupancy Period” as defined on the Booking Page; and
WHEREAS, the Guest desires to rent the Property (the “Reservation”) during the Occupancy Period.
NOW, THEREFORE, the Parties agree as follows:
- Term of the Reservation. The Reservation shall commence and conclude, on the first and last days of the Occupancy Period and at the times, described on the Booking Page, unless otherwise terminated or extended as set forth herein. Guest agrees to accept the Property “As-Is,” and acknowledges that neither Host nor Best Furnished makes any representations or warranties beyond those contained herein or otherwise implied by law.
- Termination. If the Guest violates any Reservation Rule (as defined below), subject to any applicable cure period, the Host may at its sole discretion require the Guest to, and the Guest shall and shall cause all Visitors to, immediately vacate the Property (an “Early Termination”). In the event of an Early Termination Guest shall not be entitled to a refund of any Reservation Fees (as defined below). Furthermore, prior to the execution and delivery by the Guest of this Agreement, the Guest made certain representations to the Host, including but not limited to the following: (i) number and age of Visitors, (ii) whether the Guest would have any pet(s) (including any service animals or emotional support animals or other animals which might be deemed a medical necessity), and (iii) the nature of the Reservation (for example, whether the Reservation was for an event, or a bachelor party, etc.) (collectively, “Fundamental Representations”). The Guest acknowledges and agrees that the truth and accuracy of the Fundamental Representations at the time of confirming the Reservation and during the Occupancy Period, are conditions precedent to the Host’s execution and delivery of this Agreement and that any inaccuracy of or material omission from any Fundamental Representation shall spring the Host’s right to cause an Early Termination.
- Reservation Fees.
- Subject to the Deposit Requirement (as defined below), upon execution and delivery of this Agreement Guest shall pay to Best Furnished, without demand, those fees set forth on the Booking Page, including (i) fees for occupancy of the Property during the Occupancy Period, and credit card processing fees, if applicable, that incurred in connection therewith (“Reservation Fees”), and (ii) any fees due, if applicable, to Best Furnished or Host for ancillary services (the “Ancillary Fees,” and together with the Reservation Fees, collectively the “Fees”). To the extent Guest is delinquent by more than five (5) days in payment of any Fees, Guest shall pay such late fees as required by Best Furnished (in amounts not to exceed amounts permitted by the Statewide Housing Security & Tenant Protection Act of 2019 and the Housing Stability & Tenant Protection Act of 2019, or any other similar state or federal legislation, if any so applicable (the “Acts”)). Best Furnished reserves the right, in its sole discretion to, upon notice to the Guest, limit the amount of Fees payable via the Guest’s credit card(s) (the “Guest Cards”), and require balance of payments to be made via other method reasonably determined by Best Furnished.
- To the extent the Acts restrict or prevent collection of the entirety of Reservation Fees upon execution and delivery of this Agreement, Guest agrees to remit, at the end of each month of the Occupancy Period, the maximum additional portion of the Reservation Fees collectible at such time, for the duration of the Occupancy Period (the “Deposit Requirement”).
- Fees shall be due on the date(s) set forth on the Booking Page (the “Payment Dates”). If the Guest fails to pay any Fee by the applicable Payment Date, the Host may either (i) charge a late fee, or (ii) cancel the reservation ((ii) hereinafter referred to as a “Cancellation”).
- Guest acknowledges that the Host has, in entering into this Agreement, incurred significant costs, including but not limited to costs incurred in preparation of the Property for the Occupancy Period, and has foregone the opportunity to offer the Property to other guests. Therefore, unless otherwise set forth on the Booking Page, upon any Cancellation, Guest shall forfeit all Fees already paid.
- Guest agrees not to institute any credit card or other payment agency chargeback with respect to any Fees collected (a “Chargeback”) in connection with the Reservation. In the event that Guest violates this Section 3(e), Guest agrees that Best Furnished or its authorized representative shall be entitled to recover the amount subject to the Guest’s Chargeback and any fees incurred by Host in connection with enforcement of this Section 3(e), including but not limited to processing fees and legal fees (collectively “Chargeback Expenses”), by charging (or having charged) an amount equal to such Chargeback Expenses to the Guest Card or such other means as determined by Best Furnished (the “Chargeback Guaranty”). In order to secure the due and punctual satisfaction of the Guest’s obligations with respect to the Chargeback Guaranty, the Guest grants to Best Furnished a security interest (the “Security Interest”) in all of the Guest’s assets, of every type and description, whether now or hereafter owned by the Guest (the “Collateral”), and upon the Guest’s failure to promptly satisfy the Chargeback Guaranty, the Guest authorizes Best Furnished to file such UCC financing statements as Best Furnished may deem necessary and appropriate in order to perfect and keep perfected Best Furnished’s Security Interest and continuing lien in, on and to the Collateral, and the proceeds thereof and any replacements or substitutions thereof. For the purpose of clarity, if Guest makes any claim with its credit card company, or other payment agency (e.g. paypal, venmo, etc.) that would protest, cancel, or otherwise diminish payment by Guest of Fees, such claim shall for purposes of this Agreement be deemed a “Chargeback” which would trigger obligations under the Chargeback Guaranty. Notwithstanding the foregoing, to the extent that the Guest pays all Fees via wire transfer of immediately available funds, this Section 3(e) shall be null and void ab initio.
- The Guest will not receive any refund of Fees for any period of inclement weather (i) overlapping the Occupancy Period, (ii) interfering with Guest’s ability to reach the Property during the Occupancy Period, or (iii) causing the Guest to abandon the Property prior to the conclusion of the Occupancy Period.
- If Guest retains any entity controlling, under control of, or under common control with, Best Furnished to perform services in connection with the Reservation (a “Best Furnished Affiliate”), Guest permits Best Furnished to share Guest’s Credit Card with such Best Furnished Affiliate for the purpose of processing fees for such services.
- Reservation Rules. The Guest’s use of the Property during the Occupancy Period shall be governed by the following rules (the “Reservation Rules”) which Guest agrees to enforce, and which may be waived only by the Host, in writing:
- Smoking. Unless otherwise set forth on the Booking Page, smoking of any kind is not permitted at the Property.
- Occupancy. During the Occupancy Period, the Guest will have no more than the number of adults and children at the Property as set forth on the Booking Page (the “Authorized Guest Party Number”) at any time, without the Host’s prior written consent, which consent may be withheld in the Host’s sole discretion. For the avoidance of doubt, the term “Visitors” as used herein refers to the Guest and any other person at the Property with or without permission from the Host. Presence at the Property at any time of more than the Authorized Guest Party Number shall constitute a material breach of this Agreement, which the Guest acknowledges would be likely to cause the Member irreparable harm with respect to which the damages would be difficult or impossible to ascertain. Therefore, the Guest (and not Best Furnished) agrees to reimburse the Host $2,000 for damages, costs, fees and expenses likely to be incurred by Host as a result of such material breach (“Event Costs”). Any failure by Guest to reimburse the Host for Event Costs due hereunder shall be subject to the dispute resolution terms and provisions of Section 9(p) of this Agreement.
- General Behavior. Visitors shall treat the Property with the level of care that Guest would reasonably be expected to treat its own property.
- Noise. Visitors shall maintain noise levels so as to not disturb any Property neighbors. Quiet hours are between 10pm to 8am.
- Injuries and Illnesses. Visitors shall use the Property in accordance with its intended use (primarily, lodging purposes). By entering into this Agreement, Guest acknowledges that Guest expressly assumes the risk of any injury or illness occurring in connection with the use by the Visitors of the Property. Guest will immediately, or otherwise as soon as reasonably possible, notify Host of any injury to any Visitor that occurred at the Property.
- Property Condition. Guest shall immediately (or otherwise, as soon as reasonably possible) inform Host of any condition of the Property that renders the Property unfit for occupancy, or might otherwise threaten the structural or aesthetic integrity of the Property. Guest shall leave the Property at the end of the Occupancy Period in the same condition as at the beginning of the Occupancy Period.
- Business Conducted at the Property. Neither the Property nor any part of the Property nor any space appurtenant to the Property nor any land or water bordering the Property shall be used for the purpose of carrying on any business, profession or trade of any kind, except as customary with the occupancy of any property similar to the Property.
- Laws and Regulations. Prior to, during and after the Occupancy Period, Visitors shall abide by all laws, ordinances, rules and orders of appropriate local, state and federal governmental authorities with regard to the use of the Property, and shall not engage in any illegal activity thereon.
- Appliances, Facilities and Systems. Visitors shall use all Property appliances, facilities, systems or other Property features in accordance with their intended uses. Guest agrees to limit use of all electrical, plumbing, sanitary, heating, air conditioning and other Property facilities as necessary in connection with the reasonable use of the Property by the Visitors. For the avoidance of doubt, the Guest shall not use any of the foregoing in any way that would not reasonably be anticipated by the Host, or any person in a similar position to the Host with regard to any real property.
- Utilities. To the extent applicable to the Property, “Utilities” as used herein shall include Pool Heating (if applicable), Pool/Hot-Tub Maintenance (if applicable), Heating Oil/Propane/Natural Gas, Electricity, Cable/TV/Internet/Phone, and Garbage Removal. Fees for utilities are included in the total rental amount and shall be paid at the time of booking. Notwithstanding, the Host reserves the right to collect additional fees for utilities from the Guest resulting from excessive usage during the term of the reservation. For purposes of this section, excessive usage is defined as fees for utilities that exceed an average cost of $85.00 per night during the term of the reservation. Any disputes regarding excessive usage shall be subject to Section 4(j) below and shall be resolved exclusively between the Guest and Host. Both Guest and Host waive all rights to pursue any action against Best Furnished in connection with such disputes.
- Pets. Pets are welcome and permitted on the Property solely if Guest included said Pet in its booking details and paid all Pet fees. Guest will be responsible for any damages caused by pet.
- Valuables. Guest agrees to store and/or maintain valuables at the Property at its own risk. Guest acknowledges and accepts that Host is under no obligation whatsoever to provide any form of anti-theft or security system at the Property. Guest acknowledges that Host makes no representations as to the efficacy of any such system maintained at the Property, if any (i.e safe deposit box).
- Dangerous Items. Possession of guns, other weapons, explosives, hazardous materials, illicit drugs, or other dangerous items, at the Property is prohibited at all times.
- Restore Property. Guest will at all reasonable times keep Property windows and doors locked. Guest will restore any house appliance, system or facility to its resting condition upon completion of the Guest’s use thereof (i.e. shutting off ovens, putting out fires, etc.).
- Additional Reservation Rules. Visitors will at all times abide by any additional rules or restrictions provided by Host in writing during the booking process whether provided (i) upon entrance into this Agreement and attached hereto, (ii) prior to the Occupancy Period, or (iii) upon Guest’s arrival at the Property ((i) through (iii) collectively, the “Term & Rules”). In the event of any conflict between Terms & Rules and this Agreement, the terms of the Terms & Rules shall control.
- Cleaning Obligation. If the Occupancy Period is longer than seven (7) days, at the end of each seven (7) day period of the Occupancy Period the Property will be professionally cleaned. Ancillary Fees for such cleaning services, if not paid in advance shall be paid by the Guest as incurred by the Member.
- Representations, Warranties and Acknowledgements:
- Guest represents and warrants to the Host that:
- Guest is at least 21 years of age;
- Guest has all necessary power and authority to enter into this Agreement;
- Entrance into this Agreement by the Guest will not constitute a breach by Guest of any agreement or other understanding between Guest and any third party; and
- Guest shall supervise Visitors in and around the Property at all times, and ensure that all Visitors abide by the Terms & Conditions and Reservation Rules.
- Host represents and warrants to the Guest that the Property is suitable for the Guest’s quiet enjoyment and free of dangerous and hazardous conditions.
- Guest agrees and acknowledges that certain uses by Visitors of the Property will result in Host incurring additional, unexpected expenses (“Extraordinary Expenses”) for which Guest is obligated to reimburse Host. For the purposes of this Agreement, Extraordinary Expenses shall include (i) costs incurred by Host in connection with Guest’s use of the Property other than those costs allocated to the Host on the Best Furnished site (“Host Costs”), (ii) other costs incurred by Host, other than Host Costs, which Guest was notified by Host prior to the commencement of the Reservation would be treated as Extraordinary Expenses; and (iii) costs arising as a result of Guest’s use of the Property for any reason or purpose other than as is customary in connection with temporary residential inhabitance(s). For the avoidance of doubt, with respect to (iii) in the preceding sentence, Host’s assumption upon entering into this Agreement is that Visitors will use the Property for no purpose other than as a temporary place of residence.
- DEPOSIT HOLDOVER. Reimbursement for any damages to the Property will be deducted from the Deposit Hold that is placed at the time of booking.
- Indemnification. Guest agrees to hold harmless, defend and indemnify Host, Best Furnished, and each of their employees, consultants, agents, representatives, affiliates, officers, managers and directors (collectively with Best Furnished and the Host, the “Indemnitees,” and each an “Indemnitee”) from and against any and all claims for property damage, personal injury, and any all claims, demands, causes of action, payments, costs and expenses (including legal fees and disbursements incurred by any Indemnitee in connection with the foregoing) (each a “Claim”) arising directly or indirectly out of, or in connection with (i) damage to the Property or personal injury at the Property due to any Visitor’s negligence, willful misconduct, or breach of any obligations set forth herein; (ii) the breach by Visitor of any Reservation Rules, the Terms & Rules or other provisions of this Agreement, or (iii) any Visitor’s occupancy of or presence at the Property, before, during or after the Occupancy Period, provided however that the Guest shall have no indemnity obligation to the Host hereunder to the extent the relevant Claim arose, directly or indirectly, from the Host’s gross negligence, willful neglect, or breach of any of its obligations set forth hereunder. Indemnitee(s) shall notify Guest of any Claim as soon as reasonably possible, and Guest shall assume the defense of such Claim at its own cost and expense, provided, however, that Guest shall not be entitled to enter into settlement with regard to any such claim without the prior written consent of the Host and/or Best Furnished (as appropriate), such consent not to be unreasonably withheld. Indemnitees shall be entitled to participate in any such defense at its or their own expense. Host and Guest shall jointly and severally indemnify and hold harmless Best Furnished from any costs, fees, expenses, or damages (including reasonable attorney’s fees) incurred by Best Furnished in exercising its rights as set forth herein.
- Limitation of Liability.
- TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL (i) HOST, OR (ii) BEST FURNISHED OR ANY OF ITS AFFILIATED ENTITIES, SHAREHOLDERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS OR REPRESENTATIVES (COLLECTIVELY THE “AFFILIATES”), BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR DEATH, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH ANY VISITOR’S OCCUPANCY OF THE PROPERTY, WHETHER BEFORE, DURING OR AFTER THE OCCUPANCY PERIOD. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF HOST OR BEST FURNISHED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
- NEITHER BEST FURNISHED NOR THE AFFILIATES SHALL UNDER ANY CIRCUMSTANCE BE LIABLE OR RESPONSIBLE IN ANY WAY FOR THE ACTIONS OR FAULTS OF (I) HOST, (II) GUEST (OR ANY VISITOR), OR (III) ANY THIRD PARTY ENGAGED TO PROVIDE SERVICES FOR HOST OR GUEST (OR ANY VISITOR), PRIOR TO, DURING OR AFTER THE OCCUPANCY PERIOD, WHETHER IN CONNECTION WITH OR ANCILLARY TO THE RESERVATION, AND WHETHER SUCH THIRD PARTY SERVICES ARE RENDERED ON THE PROPERTY OR ELSEWHERE.
- Both Guest and Host waive and release any and all Claims, now known or hereafter known, against Best Furnished, its Affiliates, and each of their officers, directors, manager, employees, agents, affiliates, members, successors, and assigns (collectively, “Releasees“), arising in connection with Best Furnished’s or any Releasee’s performance of its obligations hereunder, whether arising out of the ordinary negligence of Best Furnished or any Releasees or otherwise. Guest and Host covenant not to make or bring any such Claim against the Company or any other Releasee, and forever release and discharge Best Furnished and all other Releasees from liability under such claims. This waiver and release does not extend to claims for gross negligence, willful misconduct, or any other liabilities that New York law does not permit to be released by agreement.
- Miscellaneous.
- Holdovers. The Guest agrees to pay additional fees equal to (i) $50 per hour that any Visitor(s) remains on the Property beyond the check-out time on the check-out date, and (ii) two (2) times the daily Reservation Fee per day that the holdover extends past the check-out date (“Holdover Fees”) and authorizes the Host or Best Furnished to charge all Holdover Fees to the Guest Card, or use whatever other reasonable means necessary to recoup any Holdover Fees not charged to the Guest Card.
- Force Majeure. Neither Host nor Best Furnished shall be liable for any default or delay in the performance of its responsibilities under the Agreement if and to the extent such default or delay is caused, directly or indirectly, by fire, flood, hurricane, earthquake, ocean phenomena, drought, elements of nature or acts of God, riots, strikes, civil disorders, quarantine restrictions, epidemics, pandemics, or any other cause beyond the reasonable control of such party (“Force Majeure”). If it appears that the Force Majeure will prevent or result in a delay in a Guest, acting reasonably, from having normal use of the Property or will prevent the Host from performing its obligations under this Agreement, all payments for any unused portion of the rental will be refunded to Guest.
- Keys. Guest will be provided with either an access code for the Property, or one or more keys to the Property, if any. Upon conclusion of the Occupancy period, Guest shall return any keys as instructed by the Host. Guest will be responsible for reimbursing Host for lost keys in the amount of $50 per key, whether or not the loss of such keys was referenced in any Host Claim.
- Alterations. Guest shall make no changes or alterations to the Property without the prior written consent of the Host, which consent may be withheld in the Host’s sole discretion. Should Host consent to any changes or alterations, the product of such changes or alterations shall inure to the benefit, and become the property of the Host, to the exclusion of the Guest and the Visitors.
- Property Configuration. Host may reconfigure the Property at any time prior to the Occupancy Period, so long as such reconfiguration does not diminish the Property’s suitability for the Reservation.
- Assignment. The Guest may not assign or transfer any of its rights or obligations arising hereunder to any third party without the prior written consent of the Host. The Host may assign or transfer any of its right or obligations arising hereunder to any third party acquiring the Property or any interest therein. Breach of this Section 9(h) by the Guest may, at the sole discretion of the Host, constitute an Early Termination, and any such unauthorized assignment or transfer shall be considered null and void.
- Access to Premises; Right to Inspection. Host and its authorized representatives shall be entitled to enter the Property for the purpose of inspecting the Property and making emergency necessary repairs, at reasonable daytime hours, including weekends, with or without notice to the Guest. In the event the Host or its authorized representatives are required to access the Property to avoid a breach by the Host of this Agreement, the Guests shall cooperate with Host as reasonably necessary to accommodate such access. Notwithstanding the foregoing, unless otherwise agreed to by the Guest in writing prior to the commencement of the Occupancy Period, Host shall be permitted absolutely no form or duration of inhabitancy or use of the Property, or any part of the Property, during the Occupancy Period. Host acknowledges that their agreement to the foregoing restriction is a condition precedent to Guest’s ability to derive the intended benefit of the Reservation, and its willingness to enter into this Agreement, and that any breach of the foregoing restriction by Host, which breach goes uncured for more than four (4) hours from Host’s receipt of notice thereof from Guest or Best Furnished (provided that after the first incident of any such breach no such cure period shall be available), shall trigger an obligation of Host to return to the Guest 100% of Fees paid by such Guest for the Reservation..
- Signage. Host may maintain signage at the Property, relating to the Property, and no Visitor shall interfere in any way, shape or form with such signage. Breach of this Section 9(j) by any Visitor may, at the sole discretion of the Host, constitute an Early Termination.
- Abandonment. Abandonment of the Property for more than seven (7) consecutive days, or any other period that, considering the surrounding circumstances would cause a reasonable person to presume that the Property was abandoned, during the Occupancy Period may, at the sole discretion of the Host, constitute an Early Termination.
- No Landlord-Tenant Relationship. Nothing herein shall be interpreted as to establish a landlord-tenant relationship between the Guest and either Best Furnished or the Host.
- Opportunity to Review. Guest acknowledges that Guest has been provided opportunity to review and ask questions pertaining to this Agreement, which is fundamental to the understanding between the Guest and the Host, and that failure of Guest to either review or ask questions pertaining to this Agreement is a decision made by Guest at its own risk.
- Severability. The invalidity of any portion of this Agreement shall not affect the validity, force or effect of the remaining portions of this Agreement. If it is ever held that any restriction hereunder is too broad to permit enforcement of such restriction to its fullest extent, each Party agrees that a court of competent jurisdiction may enforce such restriction to the maximum extent permitted by law, and each party hereby consents and agrees that such scope may be judicially modified accordingly in any proceeding brought to enforce such restriction.
- Headings. The section and paragraph headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement.
- Amendment. This Agreement may be amended, modified or supplemented only by a written agreement signed by all the Parties hereto.
- Waiver. The failure of either Party at any time to require performance by the other party of any provision hereof shall in no way affect the full right to require such performance at any time thereafter. Nor shall the waiver by either Party of a breach of any provision hereof be a waiver of any succeeding breach of the same or any other such provisions or be a waiver of the provision itself.
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